Customer Management Systems for Concessionary / Entitlement Travel

Overview

This Framework Lot is for the provision of a Concessionary Travel Customer Management System (CT- CMS), which is the core customer management software delivering high quality management of sensitive customer information and acting as the key conduit between a SAM Member’s own customers and all other elements of a Concessionary Travel System.

There is a great importance on the ability of the CT-CMS to interact reliably with other non-ITSO and ITSO components to ensure full transparency of the customer activities. The CT-CMS Lot also provides the opportunity to provide optional elements desired by SAM Members, to complement the CT-CMS including a third party Web Interface, and a Reimbursement Module for apportioning concessionary reimbursement payments to Operators.

This Framework Lot hosts a number of Suppliers enabling the Users of the Framework to have a wide choice of supply options.

Key Information

PIN Notice 
2024/S 000-012877

Contract Notice & Corrigendum  2024/S 000-013807 Corrigendum

Original Tender      
SAM Framework 6 ITT

Request for Information 
RFI Catalogue

Contract Award Notice         
2024/S 000-035700

Framework Start Date
October 1st 2024

Framework End Date         
September 30th 2028

Extension Available         
+1 +1 Years

Award Option         
Direct Award or Further Competition 

Who Should Use This Lot

This Lot is suitable for, but not limited to:

  • Local Authorities, Combined Authorities, Regional Transport Bodies, National Governments or Other Public Sector Bodies wishing to buy a Concessionary Travel Customer Management System (CT-CMS);

  • Any Transport Operator wishing to buy a Concessionary Travel Customer Management System (CT-CMS);

All users of the National Procurement Framework need to be a Member of SAM. A copy of the Project Initiation Document (PID) for the National Mobilities Procurement Hub is available here.

Guidance Notes

Guidance Notes on how a SAM Member can call-off from the Concessionary Travel Customer Management System (CT-CMS) Lot are available here.

The Guidance Notes are designed to assist and inform a SAM Member on all aspects of undertaking a call-off from the Framework, including:

  • Scoping a Member's own requirements;

  • Identifying the most suitable Supplier(s) to meet these requirements;

  • Preparing the Call-Off Order;

  • The process for undertaking a Further-Competition (if one is required); and

  • The costs for using the Framework.

Suppliers Available

There are seven Suppliers available under this Lot.

Benefits of the Framework

The National Mobilities Procurement Hub Framework Lots are fully compliant with UK procurement legislation for the public sector - so you do not need to run your own procurement process;

  • All Framework Agreements have been upgraded since 2022 and are based upon Crown Commercial Service (CCS) terms;

  • All Suppliers available under this Lot have been assessed for their financial stability, experience, technical ability and commitment to Social Value;

  • All Orders are underpinned by a Framework Agreement, which clearly sets out the terms and conditions of the Order.